How can we help?

Click 'Start Analyzing' on the home page, then drag and drop your resume PDF or DOCX file into the upload area. You can also click to browse files from your device.

We support PDF, DOCX, and TXT formats. PDF is recommended for the best parsing accuracy. Files must be under 10MB.

Yes. All files are encrypted in transit using TLS 1.3 and at rest using AES-256. Resume files are automatically deleted from our servers within 24 hours of analysis.

You can run a single free analysis without an account. To save results, access history, and unlock premium features, you'll need to create a free account.

Most analyses complete in under 3 seconds. Complex or multi-page resumes may take up to 10 seconds depending on server load.

The match score (0–100%) reflects how well your resume aligns with the job description, based on skills, keywords, experience level, and formatting quality.

Absolutely. Simply re-upload your updated resume along with the job description. Each analysis is independent and generates a fresh score.

Our AI achieves ~98% accuracy on standard resume formats. Unusual layouts or image-based PDFs may reduce accuracy — we recommend submitting text-based PDFs for best results.

Yes, you can cancel anytime from your Profile → Billing settings. You'll retain full access until the end of your current billing period — no hidden fees.

We offer a 7-day money-back guarantee for all paid plans. To request a refund, contact support@resumeai.com within 7 days of your purchase.

We accept all major credit and debit cards (Visa, Mastercard, Amex), UPI, and net banking via our secure payment partner Stripe.

Click 'Sign In' → 'Forgot password?' and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

Yes. Go to Profile → Settings → Delete Account. This permanently removes all your data, analysis history, and subscription. This action cannot be undone.

Navigate to Profile → Settings → Account Details. Enter your new email and confirm with your current password. A verification link will be sent to your new address.